I’ve been focused on setting up centers of excellence recently. I will be sharing a series of posts addressing some of the lessons and take aways from that experience in a few upcoming Centers of Excellence posts.
The first question many customers ask is why would I want a center of excellence? The best answer is because it drives valuable results. A recent Forrester study of BPM shows that having a center of excellence significantly enhances the ability of an organization to meet or exceed the goals that center supports.
My own experience bears this out. When governance, a support structure, guidance, measurements and shared learning exists across an organization, success is far more likely. Success will support organizational and specific projects goals. A need to gain results should be the primary motivation for creating any center of excellence. Or stated another way, the motivation/need for and expected results from a center of excellence should be well thought out and articulated unambiguously to server as the foundation for the creation of any center of excellence. Without this, it cannot be successful.