With Gartner kicking off its Business Process Management Summit yesterday in Vegas, I thought this article on their predictions for BPM in 2010 and beyond would be appropriate. To summarize, five of the key predictions for BPM are:
- By 2012, 20 per cent of customer-facing processes will be knowledge-adaptable and assembled just in time to meet the demands and preferences of each customer, assisted by BPM technologies.
- By 2013, dynamic BPM will be an imperative for companies seeking process efficiencies in increasingly chaotic environments.
- Through 2014, the act of composition will be a stronger opportunity to deliver value from software than the act of development.
- By 2014, business process networks (BPNs) will underpin 35 per cent of new multienterprise integration projects.
- By 2014, 40 per cent of business managers and knowledge workers in Global 2000 enterprises will use comprehensive business process models to support their daily work, up from 6 per cent in 2009.
These got me excited, but left me wondering why adoption over the next 4 years is still predicted to be so low. Only 20% use BPM technologies? 35% use BPN, 40% use process models? OK, so the 20% is for adaptable processes that that “self-adjust based on the sensing of patterns” – pretty cutting edge stuff. And, while model usage will still be less than 50% in 2014, that’s almost 90% growth every year for the next 4 years. OK, I’m still excited.
Buried in #5 is the recommendation to “accelerate skill development by implementing a business process competency centre.” They must have heard me.