Is Process Improvement Strategically Important?
What a great blog over at HBR. I agree with most everything Brad Power discusses. In a recent installment he tackles a question often overlooked. The title speaks for itself: When Is Process Improvement Strategically Important? He starts with the assertion that, “Process improvement programs that do not expressly target competitive advantage are doomed to fail.” Agreed. He then goes on to describe when programs have the right target. Among other jewels, he discusses a quad matrix to quantify the importance of process to strategy using focus (efficiency vs. growth) and time-frame (short-term vs. long-term). Hint: The requirement for a long-term focus may be why some organizations discount the strategic importance. Go read the post, then browse the whole blog.